Cancellation & Refund Policy

1. General Cancellation Rules

All cancellation requests must be submitted in writing to Palamu Tours via email at [email protected]. Cancellations are effective from the date we receive your written request. Verbal cancellations are not accepted. Cancellation charges are calculated based on the date of cancellation relative to the travel date and are subject to the policies of airlines, hotels, DMCs, and other suppliers involved in your booking.

2. Tour Package Cancellations

Standard cancellation charges for tour packages are as follows (subject to booking-specific terms):

* These are standard charges. Actual charges may vary based on supplier policies applicable to your specific booking.

3. Flight Cancellations

Flight cancellation charges are governed entirely by the airline's fare rules and are non-negotiable. Palamu Tours will pass on the airline's cancellation and change fees in full. Additionally, a service fee may be charged by Palamu Tours for processing the cancellation. Group fares, series fares, and promotional fares are typically non-refundable and non-changeable.

4. Group / Series Fare Restrictions

Bookings made under group or series fares are subject to strict airline restrictions. These tickets are generally non-refundable, non-endorsable, and non-transferable. Name changes may not be permitted. Clients are advised to confirm the applicable restrictions before booking.

5. Hotel Cancellations

Hotel cancellation policies vary by property and rate type. Many hotels require cancellation 24–72 hours before check-in to avoid a penalty. Peak season bookings, non-refundable rates, and advance purchase rates may be 100% non-refundable. Palamu Tours will apply the hotel's cancellation policy as communicated at the time of booking.

6. Visa Fees

Visa application fees are non-refundable once submitted to the consulate or embassy, regardless of the outcome of the application or subsequent cancellation of travel plans. Palamu Tours' visa processing service fee is also non-refundable once the application has been submitted.

7. Sightseeing and Attraction Tickets

Pre-purchased sightseeing tickets, attraction passes, and activity bookings are generally non-refundable once confirmed. Palamu Tours will endeavour to obtain a refund from the supplier where possible, but cannot guarantee recovery of these costs.

8. Transfers

Transfer cancellations made less than 24 hours before the scheduled pick-up time may be charged in full. Cancellations made with adequate notice will be refunded subject to the DMC or transfer provider's policy.

9. Customer-Requested Changes

Requests to change travel dates, destinations, or services after confirmation are subject to availability and may incur amendment fees from airlines, hotels, and other suppliers, in addition to a Palamu Tours service fee. Changes are not guaranteed and are subject to the applicable supplier's terms.

10. Supplier Cancellation

In the event that a supplier (airline, hotel, DMC, etc.) cancels a service, Palamu Tours will endeavour to provide an alternative of comparable standard or arrange a refund of the supplier's charges. Palamu Tours' liability is limited to the amount recoverable from the supplier and does not extend to consequential losses.

11. Refund Processing

Approved refunds will be processed as follows:

• Refunds for online payments (Razorpay) will be credited to the original payment source within 5–10 business days after approval, subject to bank processing times.
• Refunds for payments made by bank transfer or cash will be processed by NEFT/IMPS to the client's registered bank account within 7–14 business days.
• Refunds are subject to deduction of applicable cancellation charges, payment gateway charges, and any non-recoverable supplier costs.

12. Payment Gateway Charges

Payment gateway transaction fees charged by Razorpay are non-refundable. In the event of a refund, the net amount refunded will be the payment received less the applicable gateway charges.

13. No-Show

Failure to report for travel without prior cancellation constitutes a no-show. No-show charges are 100% of the total booking value. No refund will be provided for unused services in a no-show situation.

14. Unused Services

No refund will be provided for any unused services, including but not limited to hotel nights, meals, transfers, or sightseeing, whether due to early departure, late arrival, or personal choice.

15. Force Majeure

Palamu Tours shall not be liable for cancellations or changes necessitated by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government travel advisories, civil unrest, strikes, or acts of terrorism. In such cases, we will endeavour to recover costs from suppliers and pass on any recoverable amounts to clients, but cannot guarantee full refunds.

16. Booking-Specific Terms

The cancellation and refund terms applicable to your specific booking will be communicated at the time of confirmation. In case of any conflict between this general policy and the booking-specific terms, the booking-specific terms shall prevail.

17. Contact for Cancellations

To initiate a cancellation, please contact us in writing: